Morning meetings - a help or a hindrance? They should definitely be the former. Here’s why…

Trust is at heart of every business relationship. The better the level of trust you build, the better your results will be. This article looks at the customer’s perspective…

The seven steps to professionalism are a concept that every successful businessperson should apply. Do you?

Talent spotting and acquisition are as much of a battle as winning market share - and if you win the former, you are in a very strong position to win the latter.

The Stones just keep on rolling…what business lessons can we learn from their 50 plus years at the top?

“Almost £1m?” he asked.

I replied “Conservatively. In fact, it has actually cost you much more than that”.

“The difference between ordinary and extraordinary is practice” said Vladimir Horowitz. Read on to see how this principle applies to salespeople…

There are so many lessons we can learn from a man and his mouse…

So what does “self-awareness” mean and why should it be top of the tree in terms of the ingredients of an estate agency valuer’s performance?

You may not have freshly shampooed hair, but you certainly need to shine if you want to achieve optimum fees from each instruction in today’s challenging marketplace.

I dialled the number in response to a message left 20 minutes earlier by the proprietor of an estate agency wishing to book a training course. (The names have been changed for the purpose of this article.)

“Leaders lead by example, whether they intend to or not” is one of my favourite quotes…keep that mantra in your head at all times!

The range of responsibilities of an effective manager is frighteningly broad. Many agency business owners and managers struggle to manage effectively because they become preoccupied with the day-to-day running of their business. Further, many managers are also the office valuers, thereby performing two jobs for the price of one.