A high impact 2 hour session which ensures the first enquiry from a new buyer/tenant is dealt with in an exceptional manner to ensure all business opportunities are spotted and maximised.

– How to stand out from the crowd
– Effective agenda setting
– The MAN principle
– The Magnificent Seven questions
– The 20 Point Plan for success

Price: £79+VAT per person. To include all materials and copies of all slides used during the sessions.

A hugely important 2 hour session to ensure you are a skilled salesperson and converting all business opportunities effectively.

– Building relationships of trust
– The top 10 effective estate agency closes
– Overcoming resistance and objections successfully

Price: £79+VAT per person. To include all materials and copies of all slides used during the sessions.

Our acclaimed Winning Quality Instructions programme runs over four halfday Zoom sessions over a four week period.

It covers everything a valuer needs to do before, during and after valuations/appraisals to achieve genuine differentiation and to win instructions at the right price, on the right terms and at the best possible fee, including:

– The importance of ensuring you stand out from the crowd
– The 4 Ps model – Person, Process, Proposition and Price
– The crucial skill of building trust – the six stage trustbuilding model
– Scoring the hat trick at the valuation booking stage pre-valuation activities to achieve differentiation – client facing contact prior to appointment including a pre-valuation phone call
– Making the perfect first impression – a 25 point checklist for success
– Setting an exceptional agenda to take control and achieve instant differentiation
– Conducting the tour of the property in the optimum manner
– The key differences between “tell” and “consultative” valuers and the importance of being the latter
– Convincing price discussion to ensure the client understands and believes your valuation figure even when they have been told different by other agents
– Dealing with objections to your valuation effectively
– Persuading the client that your services and marketing will achieve the best possible result
– Agreeing optimum fees – the ADJUST model
– Dealing with fee objections effectively
– Gaining commitment and handling objections successfully using the 4 As principle

All sessions are supported by documentation/materials afterwards as a reference point and there is a week between each session to allow practice of new ideas and more digestible learning.

Price: £349+VAT per person

3 day programme to launch new starters’ estate agency/lettings careers in the best possible manner.

The content includes:
– What is estate agency?
– Understanding the customers’ and clients’ journeys and the key stages and jargon
– How to deliver great customer service
– Exceptional applicant registration – sorting the “make you money” customers from the “cost you money” ones
– Building relationships of trust with customers and clients
– Making the most out of other income streams
– Managing your applicant database to generate business and agree sales
– Handling fee enquiries
– Spotting valuation opportunities
– Booking valuations in an exceptional manner
– Conducting effective accompanied viewings and securing offers

Timings for the three days are as follows:
Day 1: 9.30am to 4.00pm
Day 2: 9.30am to 4.00pm
Day 3: 9.30am to 3.00pm

Price: £399+VAT per person. To include all materials and copies of all slides used during the sessions.

A powerful 2 hour session to show you how to maintain the trust and loyalty of your existing vendors and how to conduct productive conversations regarding pricing and marketing adjustments to ensure more instructions successfully sell.

A crucial session that will equip attendees with the skills and knowledge to be able to

• Recognise the importance of effective client care

• Prepare for client care calls to ensure they achieve their objectives

• Follow the 10 Point Plan for excellent client care conversations

• Secure necessary price adjustments successfully

Price: £79+VAT per person. To include all materials and copies of all slides used during the sessions.

It is tough at the top! This 2 hour Zoom session (and the others in the series) are designed to help managers and team leaders carry out their roles to the best possible standard, with this first one focusing on 5 essential management tools plus the best ways to ensure you keep your team motivated. A must attend session!

Price: £79+VAT per person. To include all materials and copies of all slides used during the sessions.

This crucial 2 hour session covers how to manage your time as a busy manager or leader and how to hold effective team meetings. A whole load of golden nuggets of best practice principles to ensure you develop the necessary approaches to master these two key areas.

Price: £79+VAT per person. To include all materials and copies of all slides used during the sessions.

This 2 hour session focuses on the key management responsibilities of effective delegation - so many managers get this wrong by not delegating enough or delegating too much! The second half of the session examines the best practice principles that relate to conducting successful staff one to ones. A powerful and practical session that makes a real difference!

Price: £79+VAT per person. To include all materials and copies of all slides used during the sessions.

An instruction can be won or lost at the valuation/appraisal booking stage. This brilliant session focuses on how to set a valuation/appraisal up perfectly by making the client realise that your agency is different. Attendees will learn:

- How to get maximum information quickly and accurately

- How to wow potential clients

- How to massively put the odds of winning the instruction in your valuer's favour before they are even through the front door

Price: £79+VAT per person. To include all materials and copies of all slides used during the sessions.