“The difference between ordinary and extraordinary is practice” said Vladimir Horowitz. Read on to see how this principle applies to salespeople…

So what does “self-awareness” mean and why should it be top of the tree in terms of the ingredients of an estate agency valuer’s performance?

You may not have freshly shampooed hair, but you certainly need to shine if you want to achieve optimum fees from each instruction in today’s challenging marketplace.

I dialled the number in response to a message left 20 minutes earlier by the proprietor of an estate agency wishing to book a training course. (The names have been changed for the purpose of this article.)